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Returns

Online Sales Returns:

We will exchange or refund any unworn, unwashed merchandise, with all labels intact and not removed, within 28 days of delivery.

UK Returns

If you live in the UK we offer free returns using our prepaid Royal Mail returns label (just in case you change your mind). If you require a pre paid returns label please contact us at hello@heidiklein.com. We will exchange or refund any unworn, unwashed merchandise, with all labels intact and not removed, within 28 days of delivery.

When returning an item back to us using the prepaid label you must get proof of delivery from the Post Office.

To ensure return or exchange accuracy, remember to enclose a copy of your invoice or receipt with your return. Be sure to keep the original for your records. Please also include your email address or daytime telephone number so we can contact you if necessary. Always send goods back using the prepaid label or by registered delivery - sorry, but we cannot be held responsible for goods that don't arrive.

Please send your returns to:

heidiklein.com returns

Tactical c/o AM Trading

Unit C

Wessex Road

Bournend

SL8 5DT

United Kingdom

 

US Returns

Customers in the USA should email hello@heidiklein.com to arrange their collection time. collections will be made by DHL and you will receive an email to confirm when we have received your item(s).

Returns will be charges at $15, which will be deducted from the refund amount. If the total of the order is below $15 this will be taken as a payment over the phone. 

International Returns

Goods shipped outside the UK still benefit from our 28-day returns policy, but do not qualify for free returns. We recommend using a guaranteed service that requires a signature upon arrival, as we cannot be held responsible for goods that don't arrive.

Please note exchanges cannot be made for international customers only refunds. If a replacement size, colour or alternative items are required you will need to place a new order.

We are not liable for any customs duties and taxes that may be charged for items returned outside of the UK and therefore you should ensure that you follow the Returns instructions as provided with your parcel ensuring that you clearly indicate that the item is a stock return.


Please follow the below instructions: 

1. First you will need to obtain an RMA number. To obtain your RMA number please email hello@heidiklein.com and we will reply with this number.

2. Fill in the enclosed Returns form or simply download.

3. Send item(s) back using a tracked service with your RMA number clearly marked. Having completed the paperwork of your chosen courier ensure all courier transit paperwork is addressed and consigned to our UK office. 

In the goods description field on your couriers transit document please state: ' Goods not suitable - being returned to UK' as well as the product description.

Tactical c/o AM Trading

Unit C

Wessex Road

Bournend

SL8 5DT

United Kingdom

 



3. Please email hello@heidiklein.com your courier reference / tracking number.

For further enquiries please contact us on hello@heidiklein.com.

*Please note we are not liable for any customs duties and taxes that may be charged for items returned to the UK.

*Refunds can take up to 7 working days to be processed. 

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