Returns

Perfect fit is at the heart of what we do, and we’ve designed a returns policy which allows you to try a selection of styles at home and only keep what you love most.  We will issue a refund, using your original payment method, for returned items.
  
We simply ask that you adhere to the following policies:
  • Please return unwanted items within 21 days of receipt*
  • Items should be unworn, unwashed and have original tags and any hygiene seals still attached
  • Footwear and accessories should be returned with the original branded boxes and dust bags, and placed inside a protective outer box for shipping 
Please additionally note:
  • Shipping costs are non-refundable.
  • Any taxes or duties associated with international returns will be at your cost or indicated when you raise a return
  • Refunds can take up to 10 working days from the day of receipt at our warehouse to be processed. Please note that this can be extended without prior notice during the Sale period.
  • This does not affect your statutory right
 
All returns should be sent to:

Tactical Fulfilment Solutions Ltd
85-87 Riverside
Holtspur Lane,
Wooburn Green
High Wycombe HP10 0AU
United Kingdom

Please scroll down for returns instructions from your location:

Making a return from the UK:

  • Returns are free, using our prepaid Royal Mail returns label (included in your order with the returns form).
  • If you require a pre-paid returns label, please contact us at [email protected].
  • Exchanges are only available for UK orders and on full price items only.
  • Please obtain and retain your proof of postage from the Post Office until your refund has been issued as we will be unable to proceed for goods that do not arrive.
  • Please ensure to enclose a copy of your completed online return form or copy of invoice inside the package.
  • Orders shipped within the United Kingdom can be returned to our Chelsea store.

Making a return from all international countries outside the UK:

Please click on the link below to access the portal and follow the instructions to start your Global-e return, obtain an RMA number, and print your return label. You will need:

- your order number starting with GE

- the email address used upon purchase

https://web.global-e.com/Returns/portal

Depending on the chosen option, the return shipping fee may be chargeable upon drop off or deducted from your total refund amount upon receipt.

Please email our Customer Care Team at [email protected] for any further assistance