ACCOUNT / PAYMENTS
You can shop at HEIDI KLEIN without creating an account. However, register with us and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Save your address and card details so you can shop even quicker next time
- Receive any seasonal promotions
We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently.
To prevent any delays to your order, please ensure that all your details are entered correctly, although we are able to amend shipping details, we are unable to amend email addresses once an order has been placed. If you would prefer to place an order by telephone, you can call Customer Care on +44 (0) 203 904 8740.
You can change the currency at the top right corner of the website, next to the login option. If you are shipping to the United Kingdom, please select GBP, when shipping within Europe you can select EUR, to Australia select AUD, alternatively you are able to pay in US Dollars. Please note that we are unable to cover the costs of currency fluctuation if you place an order in a currency different from the one denominated by your card issuer. If your order was placed in GBP but your payment provider is using EUR, the amount charged and refunded might be different based upon your bank’s exchange rate and we are unable to cover any potential loss you may incur as a result.
Shipping / Returns
Heidi Klein delivers to most locations worldwide, except Russia and APO/FPO boxes. Please contact our Customer Care team if your country is not listed.
For information on delivery and shipping charges to your destination, view our Shipping options
*Please note that during our busy Sale period it may take us additional time to process your order
All your purchases are insured against theft and accidental damage whilst in transit from HEIDI KLEIN to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.
We are happy to offer a price adjustment on items purchased up to 15 days prior to the beginning of the sale start date. Please note that this will be applicable on the exact same style and size as long as it is still available to purchase when the request is made in order for us to proceed and will be refunded to your original payment method. We will be unable to offer any price adjustment on items purchased at the discounted price should these be further reduced.
Exchanges are only available for purchase delivered within the United Kingdom and for full price items only. Should you wish to obtain a different size, please place a new order. Exchanges will not be offered or processed on sale purchases.
Please note that at present we have no visibility on returns and are unable to notify you once a parcel arrives at our warehouse, so please allow up to 10 working days for your refund to be processed from the day of receipt of your parcel. Should you need further assistance with your return, please email us providing your return tracking information and the email address used to place your order so we can assist you accordingly. Please ensure that in all instances, your proof of postage is kept until your refund has been issued.