ACCOUNT / PAYMENTS
You can shop with Heidi Klein without creating an account however, when you register with us and login to your account you will enjoy the following benefits:
- Track your orders, review your past purchases, and order history
- Save your address and card details so you can shop even quicker in future
- Receive news about Exclusive Offers, Seasonal Promotions and New Arrivals
We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently.
To prevent any delays to your order, please ensure that all your details are entered correctly, although we are able to amend shipping details, we are unable to amend email addresses once an order has been placed. If you would prefer to place an order by telephone, you can call Customer Care on +44 (0) 203 904 8740.
From October 29th, Heidi Klein have partnered with Global E, experts in enabling merchants to sell globally in a localized manner. Please select your country in the top right corner and you will be able to: Place an order in your own currency Preview and tax and duty costs or opt to pre pay these at the checkout Please note that we are unable to cover the costs of currency fluctuation if you place an order in a currency different from the one denominated by your card issuer.
Shipping / Returns
Heidi Klein delivers to most locations worldwide however we do not ship to Russia or APO/FPO boxes. For any further information, please contact our Customer Care team at [email protected] or calling us on +44(0)203 904 8740.
For information on delivery and shipping charges to your destination, view our Shipping options
All your purchases are insured against theft and accidental damage whilst in transit from HEIDI KLEIN to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
We are happy to offer a price adjustment on items purchased up to 15 days prior to the beginning of the sale start date. Please note that this will be applicable on the exact same style and size as long as it is still available to purchase when the request is made in order for us to proceed and will be refunded to your original payment method. We will be unable to offer any price adjustment on items purchased at the discounted price should these be further reduced.
Exchanges are only available for purchase delivered within the United Kingdom and for full price items only. Should you wish to obtain a different size, please place a new order. Exchanges will not be offered or processed on sale purchases.
From the day of receipt at our warehouse, please allow up to 10 working days for the return process to be completed and ensure you retain your proof of postage until your refund has been issued. Beyond that timeframe, please contact our Customer Care team and email [email protected] providing your return tracking number or a picture of your proof of postage so we can assist accordingly.