Careers

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is well known for its effortlessly chic and unmistakably luxe resortwearand accessories.

With flagship stores in London, St Lucia and Porto Montenegro, a network of prestigious stockists including Saks, Bergdorfs, and Harrods, and a global ecommerce replatforming project underway, Heidi Klein is poised to continue our ambitious growth trajectory over the course of 2018 and beyond.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Candidates must be eligible to work in the UK.

Junior Merchandiser

Job Description

We are looking for a Junior Merchandiser to join the merchandising team at luxury swim and resortwear brand, Heidi Klein. We are interested in strong existing AMs looking for a new challenge. The candidate should be highly organised, a clear communicator & able to multi-task whilst maintaining a high level of accuracy. They should work well within a small team & be adaptable for both retail & wholesale trading. 

Hours: 9.00am – 5.30pm Monday to Friday

Key responsibilities:

• Work in alignment with retail & wholesale teams to provide sales & stock information in order to drive sales and maximise profit

• Provide trading suggestions for key wholesale customers & retail stores 

• Effectively monitor trade & forecast for future weeks

• Collate forecasts for wholesale customers on core styles to identify any opportunities for additional sales or OOS risks

• Provide accurate analysis to aid the development a plan for future seasons

• Oversee Off-price business for Heidi Klein

• Build relationships with retail teams & customers

The candidate is required to have:

• At least 2 years experience within merchandising

• Strong Excel, Word and Outlook skills

• Ability to organise own workload and meet demanding deadlines and targets

• Excellent written and oral communication

• Ability to work under pressure

Application:


Please email a copy of your CV to [email protected]

Sales Associate

Job Description

We are currently looking for an aspiring Sales Associate to contribute to the Heidi Klein team. 

Key responsibilities:

• Experience in a customer facing role ideally within a premium or luxury retail environment

• Motivate by a sales environment 

• Enjoy working to KPI’s

• Successful link selling and outfit building

• Flexible in terms of work hours

• Well-spoken, confident and well-presented

• Committed responsible attitude

• Deliver a premium, genuine and tailored customer service experience

• Provide in depth knowledge of the brand and products

• Maintain store visual standards

• Create further selling opportunities by taking customer details and contacting them to give them a reason to return

About Us

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is famous for its effortlessly chic and unmistakably luxe style. With flagship stores in Chelsea, Notting Hill, New York, St Lucia, Porto Montenegro and a network of prestigious stockists including Selfridges, Neiman Marcus, My Theresa and an exciting global ecommerce expansion project, Heidi Klein is poised for ambitious growth in 2019 and beyond. 

Application:


Please email a copy of your CV to [email protected]

Customer Service Executive

Full Time: From 9am to 5.30pm. This might change on peak times including weekends and late shifts

A vacancy has now arisen for a customer service executive to join our small, dynamic and performance-focused team at this exciting time in our brand’s story

As a luxury brand, Heidi Klein is committed to offering superlative service across all channels. Our Customer Service Executives provide this to online and remote customers, ensuring their brand experience is just as immersive and impressive as being served face to face in a Heidi Klein store

The primary function of the Customer Service Executive is:

• First and foremost to drive conversion - both directly in terms of orders taken over the phone / live chat, and indirectly by supporting customers as they shop online

• Proactively offering advice on styles and fit

• Offering accurate and individual advice on sizing

• Making relevant and thoughtful switch-sell suggestions when a product isn’t available in the customer’s size

• Upselling by recommending coordinating items or accessories to complete a look

• Answering all customer questions in a timely and accurate manner

• Ensuring that any erroneous or missing product information is flagged to the e-commerce team to backfill so that future customers can make more informed purchasing decisions

• Meeting our response time targets

The secondary function of the Customer Service Executive is:

• To support our customer retention and repeat order objective through offering memorably responsive aftercare, acting as the customer-facing point of contact for all after-sales enquiries relating to other internal teams

• Operations, for all fulfilment issues

• Production, for all faulty item issues

• Ecommerce, for all UX issues and product information issues

 

Unfortunately, due to the expected volume of responses, we will only be able to respond to successful candidates.


Please email a copy of your Cover Letter & CV to [email protected]

Production and Product Development Work Placement

Luxury swimwear brand, Heidi Klein, are offering a Work Placement Internship opportunity for an enthusiastic and passionate Student to join the product team to assist with product development and production. This opportunity offers an in-depth view of the product cycle and insight as to how product moves from design into production.

Description

Working alongside the development & production team to assist in all aspects of the swim and RTW product cycle, from initial development stages to production.

• Assist with tech packs

• Measure incoming samples

• Prepare fabrics and trims to send out to suppliers

• Liaise with suppliers of fabric and trim information

• Work on CADS

• Admin Support

• Maintain fabric and trim inventory

• Assist with fittings

• Ad hoc duties

What you will learn / we will teach you:

• An understanding of product lifecycle from initial garment concept through to production

• An insight into day to day business running

• A greater understanding of swimwear/RTW fit and construction

• How to research and present ideas

• Greater Production and Development insight, an overall view of how these departments work alone and with alternate teams.

Candidate Profile

The ideal candidate should have a good understanding of how garments are made. They should be organized, efficient and have an eye for detail. We are looking for someone who would be a good communicator and is able to work on Illustrator and Photoshop. Able to commit to a minimum of 3 months full time.

Stipend

A stipend of £15.00 per day

Application:


Please email a copy of your Cover Letter & CV to [email protected]

Merchandising Placement

Job Description

We are looking for a Student or Graduate to join the dynamic merchandising team at luxury swimwear and resort wear brand, Heidi Klein. The role would be ideal for a candidate interested in a career within merchandising or buying, in a retail head office environment.The candidate should be highly organised, a clear communicator & able to multi-task whilst maintaining a high level of accuracy. The placement will assist on both routes to market; retail and wholesale.

Hours: 9.00am – 5.30pm Monday to Friday

Key responsibilities:

• Taking instruction from the AM on stock movements to ensure stock is in the right place at the right time to drive sales.

• Loading initial stock packages for new season into our systems to ensure stock arrives into stores efficiently.

• Updating the ST tracker monthly with accuracy and identify potential reorders to AM.

• Building Product grids within Excel to review our current & future ranges of swim, accessories & ready to wear.

• Reviewing competitors for all product types across various categories- pricing, promotional events, stock levels, number of styles.

• Going on stores visits (retail and wholesale partners) to understand figures and identify how to maximise sales.

 

*Travel and Lunch Expenses will be covered.

Application:


Please email a copy of your CV to [email protected]

Store Supervisor 

We are currently looking for an aspiring Store Supervisor to contribute to the Heidi Klein team. 

About the brand:

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is famous for its effortlessly chic and unmistakably luxe style. With flagship stores in Chelsea, Notting Hill, New York, St Lucia, Porto Montenegro and a network of prestigious stockists including Selfridges, Neiman Marcus, My Theresa and an exciting global ecommerce expansion project, Heidi Klein is poised for ambitious growth in 2019 and beyond. 

 

Key Responsibilities:

• Assisting the manager with the operation of the shop floor and the training of new staff.

• Overseeing and motivating the staff to ensure customer service is of the highest standard.

• Running the store when the manager is away.

• Working towards goals and targets.

• Project knowledge/ training.

• Key holder, responsible for the day to day running of the shop floor.

• Trusted with responsability of opening the store, cashing up and banking.

• Office management: mail processing, office supplies and petty cash.

• Understanding the marketplace for premium brands and the demands of high end clientele.

• Listening to clients and their requirements to ensure I can give the best advice and assistance possible.

• Working on commission and consistently hitting store sales targets.

• Assisting with visual merchandising to suggest outfit combiations suited for the client.

• Manange stock room and deliveries. 

• Help, drive, motivate and encourage retail sales staff to achieve sales targets.

• Handle customer complaints, issues and questions.

• Assisting head office with queries. 


This is a fantastic opportunity for a creative individual wanting to build contacts and create luxury and engage with clients.


Please apply with your CV to [email protected] or [email protected].


Design Intern

We are currently offering a Student Work Placement Internship for a Student to support the Design team in our North London studio.  

What the role entails:

  • Research of current trends
  • CAD/technical sketches
  • Color trend research
  • General office supportresponsabilities
  • Following up with factories/suppliers

Skills / Experience:

  • A great eye forcolour
  • CAD design skills
  • Familiarity with the Adobe Suite.

What will you learn / we will teach you:

  • Construction and specifications of working with swimwear
  • How to communicate with manufacturers from around the world
  • How to createcollectionline sheet
  • How to merchandise a collection
  • Theprosessof creating a coherent RTW and swim collection

We are a small and committed design team, and we are looking for someone with great energy and ability to work towards deadlines.

Application:

Please apply to [email protected] with a CV, cover letter and any supporting information / portfolio via the application form.


Operations Intern

This is an exciting opportunity for a detail oriented, organised and motivated person to join a growing Operations team. You will primarily be focused on working on ecommerce operations with a strong focus on ensuring our operational system is functioning and focusing on the connection between our online system and operating system. You should have ‘systems’ mindset and be focused on ensuring all information within our operating system is correctly entered.

This candidate will work closely with our Operations Coordinator and will be reporting into that position.


Responsibilities:

• Input manual web orders when there is an automated error

• Input manual web returns when necessary

• Receipt incoming stock

• Ensure pricing in the operating system is correct

• Ensure stock in various warehouse locations is accurate

• Clean system on monthly basis including reconciling open items

• System maintenance as necessary

• Facilitating Returns Labels

• Inputting Store Sales on a weekly and monthly basis

• Supporting the team as and when necessary

Profile:

• Advanced excel knowledge is a must

• Strong numerical and analytical ability, with the ability to effectively present data analysis

• Excellent communication skills

• Positive and ‘can do’ attitude

• Ability to work under pressure, in a fast-paced environment whilst maintaining a high level of accuracy

Application:

Please email a copy of your Cover Letter & CV to [email protected]