Careers

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is well known for its effortlessly chic and unmistakably luxe resortwearand accessories.

With flagship stores in London, St Lucia and Porto Montenegro, a network of prestigious stockists including Saks, Bergdorfs, and Harrods, and a global ecommerce replatforming project underway, Heidi Klein is poised to continue our ambitious growth trajectory over the course of 2018 and beyond.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Candidates must be eligible to work in the UK.

Social Media + Content Manager

Job Description

Heidi Klein is looking for a highly motivated and visionary Social Media and Content Manager who will leverage their organisational, visual flair and design skills to protect, enhance and evolve how we bring the brand's look and feel to life across all touchpoints. The individual will play a key role within the team working alongside key stakeholders, including the Marketing and Communications Director and Creative Director. The role is based in Finchley Central, London.

You will be responsible for developing a social media strategy across owned, earned and paid channels and strive to deliver best in class content that integrates seamlessly.

The ideal candidate will have a highly visual and creative background, unparalleled organisational and project management skills, and will have demonstrable experience within the luxury/fashion sector, in bringing their vision to life through photography, graphic and digital design.

Responsibilities will include the following.

Communication + Content:

• Developing, sharing and delivering a content strategy and calendar across social, email, web and blog.

• Bringing a creative and innovative approach to content.

• Developing and owning the Heidi Klein brand voice.

• Develop seasonal strategies that acquire new customers/followers, engage current customers, generate site traffic, increase conversion and complement overall marketing efforts and objectives.

• Analyse and distribute weekly, monthly and quarterly reports on social media performance and analyse in relation to key competitors and KPIs.

• Serve as the social media expert within the company, maintaining a cutting edge understanding of best practices, features, strategies and tactics.

• Ability to be available to engage in social media activation in real time with an 'always on' attitude.

Campaign Assets:

• Managing the end-to-end process for all shoots (ecomm, campaign, content) including moodboarding, talent selection, negotiations, retouching notes, etc.

• Creating assets for both online and offline execution including but not limited to online banners and other interactive ad formats, paid and organic social campaigns, etc. (Knowledge of Adobe Creative Suite / InDesign a huge plus).

Ideal Candidate

• Previous experienced within a similar role in the fashion, lifestyle and/or luxury sectors.

• Creative flair, eye for design, typography and layout.

• A meticulous approach to project management.

• An entrepreneurial mindset.

• A ruthless ability to prioritise.

• A down-to-earth, hands-on team player.

• Photoshop and InDesign skills would be advantageous.

• 5+ years of experience in social media and strategy.

• Bachelor's Degree.

• Strongly creative yet analytical with critical thinking skills and proven expertise in problem solving and making small budgets go far.

• Strongly creative yet analytical with critical thinking skills and proven expertise in problem solving and making small budgets go far.

About Us

Heidi Klein is a leading luxury swimwear and beachwear brand. Established in 2002, the brand is best known for it's expertly fitting swim that is effortlessly chic and refined. Heidi Kelin has three stores - two in London (Chelsea and Notting Hill), one in New York City and multiple pop-ups in exotic locations around the world. The brand is also stocked in over 140 stores across 50 countries, including Net-a-Porter, MyTheresa, Selfridges and Saks Fifth Avenue.

Application:


Please email a copy of your Cover Letter & CV to [email protected]

Marketing Intern

Luxury British swimwear brand Heidi Klein is offering a Student Work Placement for a student undertaking their industry placement as Marketing Intern. The role is for a minimum of 3 months and will receive a travel allowance. We are a small and dynamic team and are looking for someone with great energy.

The role will be focused on supporting the Marketing and PR team in all areas of the communications matrix to optimise the overall presence of the brand. This will involve a variety of tasks, giving the candidate valuable experience in the world of digital marketing, CRM, social media, retail, photoshoots, design and press. The role will require both creative and meticulous organisational skills.

We are looking for a candidate to start immediately.

Responsibilities include:

• Helping create exciting and engaging content via apps for social media channels

• Researching ideas and creating mood boards for photoshoots

• Taking on a variety of ad-hoc office tasks and have a willingness to help others

Essential Skills:

• Excellent telephone manner and well-presented

• Enthusiastic with great communication skills

• Pro-active and organised approach to work

• Microsoft Office and Adobe Software

• Passionate about swimwear!

• Tech / App savvy

 

Location: N3, London.

Length of Placement: Preferably a minimum of 3 months but shorter terms may be considered Allowance / Expense Detail: £15/day. Hours: 9.00am – 5.30pm Monday to Friday

This is a wonderful chance to gain invaluable experience in a busy and fast-paced head office. The candidate must have passion and enthusiasm for the brand, be willing to go the extra mile and have a positive can-do attitude


Please email a copy of your Cover Letter & CV to [email protected]

Customer Service Executive

Full Time: From 9am to 5.30pm. This might change on peak times including weekends and late shifts

A vacancy has now arisen for a customer service executive to join our small, dynamic and performance-focused team at this exciting time in our brand’s story

As a luxury brand, Heidi Klein is committed to offering superlative service across all channels. Our Customer Service Executives provide this to online and remote customers, ensuring their brand experience is just as immersive and impressive as being served face to face in a Heidi Klein store

The primary function of the Customer Service Executive is:

• First and foremost to drive conversion - both directly in terms of orders taken over the phone / live chat, and indirectly by supporting customers as they shop online

• Proactively offering advice on styles and fit

• Offering accurate and individual advice on sizing

• Making relevant and thoughtful switch-sell suggestions when a product isn’t available in the customer’s size

• Upselling by recommending coordinating items or accessories to complete a look

• Answering all customer questions in a timely and accurate manner

• Ensuring that any erroneous or missing product information is flagged to the e-commerce team to backfill so that future customers can make more informed purchasing decisions

• Meeting our response time targets

The secondary function of the Customer Service Executive is:

• To support our customer retention and repeat order objective through offering memorably responsive aftercare, acting as the customer-facing point of contact for all after-sales enquiries relating to other internal teams

• Operations, for all fulfilment issues

• Production, for all faulty item issues

• Ecommerce, for all UX issues and product information issues

 

Unfortunately, due to the expected volume of responses, we will only be able to respond to successful candidates.


Please email a copy of your Cover Letter & CV to [email protected]

Production and Product Development Work Placement

Luxury swimwear brand, Heidi Klein, are offering a Work Placement Internship opportunity for an enthusiastic and passionate Student to join the product team to assist with product development and production. This opportunity offers an in-depth view of the product cycle and insight as to how product moves from design into production.

Description

Working alongside the development & production team to assist in all aspects of the swim and RTW product cycle, from initial development stages to production.

• Assist with tech packs

• Measure incoming samples

• Prepare fabrics and trims to send out to suppliers

• Liaise with suppliers of fabric and trim information

• Work on CADS

• Admin Support

• Maintain fabric and trim inventory

• Assist with fittings

• Ad hoc duties

 

What you will learn / we will teach you:

• An understanding of product lifecycle from initial garment concept through to production

• An insight into day to day business running

• A greater understanding of swimwear/RTW fit and construction

• How to research and present ideas

• Greater Production and Development insight, an overall view of how these departments work alone and with alternate teams.

Candidate Profile

The ideal candidate should have a good understanding of how garments are made. They should be organized, efficient and have an eye for detail. We are looking for someone who would be a good communicator and is able to work on Illustrator and Photoshop. Able to commit to a minimum of 3 months full time.

Stipend

A stipend of £15.00 per day

Application:


Please email a copy of your Cover Letter & CV to [email protected]

Wholesale intern

We are looking for a wholesale intern to join my team at a luxury resort wear brand, Heidi Klein. The role is extremely hands on and will be a great opportunity for someone wanting a career within Wholesale or Buying!

The candidate must have an interest in Fashion and Sales and works well within a small team. They should be a self-starter that is able to multi-task, be highly organised, possess good communication skills (both written and verbal) as well as having sound Excel knowledge. They should also be able to hit the ground running, be reliable and willing to help with all tasks as required.

WHOLESALE INTERN:

• Research new markets and customers

• Update the website and stockist database

• Targets and send out invitations for upcoming shows

• All campaign and showroom preparation (Paris, New York and London)

• Wholesale administration - entering orders, dealing with returns and assisting with reorders

• Logistics administration- assist with shipping invoices, ensuring orders are packed as order confirmations

• Sample Management- sending samples to clients, updating packing invoices, tracking numerous parcels.


Location: N3, London
Length of Placement: Preferably a minimum of 3 months but shorter terms may be considered
Hours: 9.00am – 5.30pm Monday to Friday

> Travel and Lunch Expenses will be covered.

Please send all CVs to [email protected]


Store Supervisor 

We are currently looking for an aspiring Store Supervisor to contribute to the Heidi Klein team. 

About the brand:

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is famous for its effortlessly chic and unmistakably luxe style. With flagship stores in Chelsea, Notting Hill, New York, St Lucia, Porto Montenegro and a network of prestigious stockists including Selfridges, Neiman Marcus, My Theresa and an exciting global ecommerce expansion project, Heidi Klein is poised for ambitious growth in 2019 and beyond. 

 

Key Responsibilities:

• Assisting the manager with the operation of the shop floor and the training of new staff.

• Overseeing and motivating the staff to ensure customer service is of the highest standard.

• Running the store when the manager is away.

• Working towards goals and targets.

• Project knowledge/ training.

• Key holder, responsible for the day to day running of the shop floor.

• Trusted with responsability of opening the store, cashing up and banking.

• Office management: mail processing, office supplies and petty cash.

• Understanding the marketplace for premium brands and the demands of high end clientele.

• Listening to clients and their requirements to ensure I can give the best advice and assistance possible.

• Working on commission and consistently hitting store sales targets.

• Assisting with visual merchandising to suggest outfit combiations suited for the client.

• Manange stock room and deliveries. 

• Help, drive, motivate and encourage retail sales staff to achieve sales targets.

• Handle customer complaints, issues and questions.

• Assisting head office with queries. 


This is a fantastic opportunity for a creative individual wanting to build contacts and create luxury and engage with clients.


Please apply with your CV to [email protected] or [email protected].


Design Intern

We are currently offering a Student Work Placement Internship for a Student to support the Design team in our North London studio.  

What the role entails:

  • Research of current trends
  • CAD/technical sketches
  • Color trend research
  • General office supportresponsabilities
  • Following up with factories/suppliers

Skills / Experience:

  • A great eye forcolour
  • CAD design skills
  • Familiarity with the Adobe Suite.

What will you learn / we will teach you:

  • Construction and specifications of working with swimwear
  • How to communicate with manufacturers from around the world
  • How to createcollectionline sheet
  • How to merchandise a collection
  • Theprosessof creating a coherent RTW and swim collection

We are a small and committed design team, and we are looking for someone with great energy and ability to work towards deadlines.

Application:

Please apply to [email protected]eidiklein.com with a CV, cover letter and any supporting information / portfolio via the application form.


Operations Intern

This is an exciting opportunity for a detail oriented, organised and motivated person to join a growing Operations team. You will primarily be focused on working on ecommerce operations with a strong focus on ensuring our operational system is functioning and focusing on the connection between our online system and operating system. You should have ‘systems’ mindset and be focused on ensuring all information within our operating system is correctly entered.

This candidate will work closely with our Operations Coordinator and will be reporting into that position.


Responsibilities:

• Input manual web orders when there is an automated error

• Input manual web returns when necessary

• Receipt incoming stock

• Ensure pricing in the operating system is correct

• Ensure stock in various warehouse locations is accurate

• Clean system on monthly basis including reconciling open items

• System maintenance as necessary

• Facilitating Returns Labels

• Inputting Store Sales on a weekly and monthly basis

• Supporting the team as and when necessary

Profile:

• Advanced excel knowledge is a must

• Strong numerical and analytical ability, with the ability to effectively present data analysis

• Excellent communication skills

• Positive and ‘can do’ attitude

• Ability to work under pressure, in a fast-paced environment whilst maintaining a high level of accuracy

Application:

Please email a copy of your Cover Letter & CV to [email protected]