Careers

Heidi Klein is the UK’s leading luxury swimwear and beachwear brand. Established in 2002, the brand is well known for its effortlessly chic and unmistakably luxe resortwear and accessories.

With flagship stores in London, St Lucia, Porto Montenegro and Punta del Este, a network of prestigious stockists including Saks, Bergdorfs, and Harrods, and a global ecommerce replatforming project underway, Heidi Klein is poised to continue our ambitious growth trajectory over the course of 2018 and beyond.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Candidates must be eligible to work in the UK.


Brand & Partnerships Manager

Full Time, North London

Identity and positioning are increasingly important for Heidi Klein as we set our sights on international expansion and carving out a distinctive niche for ourselves in today's competitive marketplace.

 

We are looking for a visionary brand and partnerships manager who can leverage their visual flair and design skills to protect, enhance and evolve how we bring the brand’s look and feel to life across all touchpoints.

 

Our brand manager’s responsibilities are fourfold:

  • To ensure every asset we create and communication we send perfectly encapsulates Heidi Klein’s values and spirit

  • To define and document our brand’s visual DNA and create brand guidelines to be shared across all stakeholders

  • To monitor trends and competitors and ensure we will always stay ahead of the curve in terms of how we communicate our positioning, in order to create innovative, engaging and lasting impressions on our target consumers, therefore increasing sales and market share.

  • To identify, nurture and manage brand-enhancing partnerships, both consumer- and trade-facing, to support and reinforce our positioning and increase our reach.

 

This is a cross-departmental role, which will interface most closely with the marketing, wholesale, retail and ops teams. This role will report into the Head of Marketing but will work closely alongside the Co-founder / Creative Director.

 

Responsibilities will include:

Communications & content:

  • Developing, sharing and delivering a content calendar across social, email and blog
  • Setting and adhering to a regular cadence of posting on each channel
  • Bringing a creative and innovative approach to our content
  • Liaising with key wholesale and brand partners on collaborative social and blog content
  • Coordinating and managing in store customer events (own database and / or third party databases)

Campaign assets:

  • Managing the end to end process for both our campaign photoshoot and the ecommerce shoots in order to get the best possible quality collateral on time and on budget
  • Creating campaign assets for both online and offline execution, including but not limited to:
    • Direct Mail
    • Media Inserts
    • Online banner ads and other interactive ad formats
    • Creative assets for paid social campaigns
  • Commissioning product copy
  • Overseeing the design of static pages for our website
  • Creating content for third party placements, print and online
  • Working closely with internal teams and external consultants and agencies to ensure that the correct assets, imagery and copy are being used across all touchpoints

 

Brand assets:

  • Owning our brand assets and act as cross-departmental brand guardian
  • Creating inspirational look books each season
  • Creating beautiful and practical line sheets and selling guides that are on brand, ensuring accuracy and consistency of product information
  • Establishing and maintaining a brand guide, to include:
    • A set of approved brand statements, straplines and descriptors for the umbrella brand and mainline, body and bb separately
    • Approved visual motifs and physical expressions of the brand
    • Fonts, pantone references etc
  • Creating and maintaining a sparkling, up to the minute, brand book which showcases the best of what Heidi Klein has to offer
  • Adapting the master brand book for specific lines or purposes - eg bb, resort cabanas, wholesale cabanas
  • Managing the design and sign off processes for all evergreen branded assets (stationery, packaging etc)

 

Partnerships:

  • Seek out a highly curated set of like-minded brands to deliver activity that will both enhance our attention-to-detail positioning and also contribute significantly to our reach ambitions
  • Realise potential marketing opportunities, for the above aims, via existing and newly-engaged wholesale key accounts, with an aim to secure earned exposure including but not limited to email newsletter inclusion, DM / magazine / brochure / printed collateral inclusion, store windows, etc

 

In-store branding (own stores and franchise):

  • Overseeing and coordinating in-store brand assets including campaign imagery and seasonal merchandising
  • Assisting the retail team with product merchandising and window dressing
  • Liasing with third party VM consultants where applicable
  • Working with franchise partners to ensure franchise stores accurately convey the brand experience

 

Retail cabanas, pop-ups, concessions, and brand experiences:

  • Project managing brand-led retail projects, working with resort or retail owners to ensure that allocated spaces align with our visual brand identity
  • Come up with creative, appealing and cost-effective ideas for potential cabana partners to showcase our product at its best and drive sell-through

 

Wholesale support:

  • Project manage any brand-led projects for our wholesale partners as they arise, ensuring that any branding activity delivers an eye-catching customer experience, aligns with our brand identity and drives footfall and sell-through

 

The ideal candidate will have a highly visual and creative background, excellent project management skills, and will have demonstrable experience, within the luxury and / or fashion sector, in bringing their vision to life through photography, graphic and digital design.

 

Candidate requirements:

  • Previous experience within a similar role in the fashion and/or luxury sectors
  • Creative flair, and an eye for design, typography and layout
  • A meticulous approach to project management
  • An entrepreneurial approach to negotiation and deal-making
  • A ruthless ability to prioritise
  • A down to earth, hands-on team player
  • Photoshop and InDesign skills would be advantageous
  • Natively social, with a demonstrable interest in and understanding of the main social platforms

 

If this sounds like you, please apply in writing, explaining why you’re perfect for the role, enclosing a copy of your CV, to [email protected] using the subject line “Brand Manager vacancy”.  Unfortunately, due to the expected volume of responses, we will only be able to respond to successful candidates.



PR Intern

Duties and Key tasks:

The intern's role will be to support the Heidi Klein team in all areas of the communications matrix, including PR, Marketing, and influencer relations. This will involve a wide variety of tasks, giving the candidate valuable experience and a well-rounded insight into how a fashion head office operates. You must be a reliable, enthusiastic, hard-working individual with good communication skills and an eye for detail. Duties will include: the maintenance of all press samples, including coordinating sample returns, assistance at Press Events, assisting with front of house services, liaising with influencers and generally supporting the team in all areas.

This position is available immediately for a minimum of three months (although shorter periods may be considered) and is a wonderful chance to gain invaluable experience in a busy and fast paced head office for those wishing to pursue a career in swimwear or fashion.

Fashion or retail experience is preferred but not essential, and knowledge of Photoshop, Microsoft Excel, Microsoft Word and PowerPoint is an advantage.

Responsibilities include:

- Working with the PR Assistant: liaising with press and arranging press send outs and call backs, delivering press samples to the head offices of the biggest fashion magazines in the world!
- Exposure to Social Media - creating exciting and engaging content for Instagram, participating in the creation of blog posts
- For successful candidates working with the business during March or October, you will be integral in the organisation and implementation of our Press Events 
- Assisting with planning and creation of our incredible #HKEscapes Instagram activations 
- Assisting Customer Services and Sales teams with administrative tasks
- Ensuring the office is maintained to a high standard and being proactive in this pursuit
- Taking on a variety of ad-hoc office tasks

Essential Skills:
Excellent telephone manner and well-presented
Pro-active and organised approach to work
Fluent in English
Microsoft Word and Excel literate
Passionate about swimwear!

Location: N3, London
Length of Placement: Preferably a minimum of 3 months but shorter terms may be considered
Hours: 9.00am – 5.30pm Monday to Friday

Please send all CVs to [email protected]



Design Intern

We are currently offering a Student Work Placement Internship for a Student to support the Design team in our North London studio.  

What the role entails:

  • Research of current trends
  • CAD/technical sketches
  • Color trend research
  • General office support responsabilities
  • Following up with factories/suppliers 


Skills / Experience:

  • A great eye for color
  • CAD design skills
  • Familiarity with the Adobe Suite. 


What will you learn / we will teach you:

  • Construction and specifications of working with swimwear
  • How to communicate with manufacturers from around the world
  • How to create collection line sheet
  • How to merchendise a collection
  • The prosess of creatin a coherent RTW and swim collection


We are a small and commited design team, and we are looking for someone with great energy and ability to work towards deadlines.

Application:

Please apply to [email protected] with a CV, cover letter and any supporting information / portfolio via the application form.  This position needs to be filled by the end of January 2018.




Website Manager


Job Description


Heidi Klein is the UK’s leading luxury swimwear and beachwear brand.  Established in 2002, the brand is well known for its effortlessly chic and unmistakably luxe resortwear and accessories.  

With flagship stores in London, St Lucia, Porto Montenegro and Punta del Este, a network of prestigious stockists including Saks, Bergdorfs, and Harrods, and a global ecommerce replatforming project currently underway, Heidi Klein is poised for ambitious growth in 2018 and beyond.

We are now looking for a highly-commercial website manager to complete the final stages of our move to the Magento 2 platform, and elevate and enhance our online offering to positive commercial effect.  The primary areas of responsibility for this role are as follows:


1. To drive site conversion with rigor and ambition, taking a continuous improvement approach, including, but not limited to, the following:

  • Undertaking ongoing analysis of the customer journey across all devices, prioritised by highest traffic (mobile first), and implementing a rigorous schedule of testing and optimising the user experience in order to improve conversion across the board

  • Monitoring and improving site speed across all devices, ensuring best practise is followed and ensuring we stay up to date with the latest thinking and tech developments in this area

  • Forensically monitoring all potential conversion obstacles and liaising with the relevant departments and teams, for example

    • Payment obstacles, with finance

    • Stock availability obstacles, with operations

    • Uptime and server-related obstacles, with IT

  • Managing our accessibility and shopability for non-English-speaking markets

  • Continuously researching and evaluating ways in which the site can build trust and serve the most accurate, relevant and appealing product information to the customer, including

    • Quality and style of imagery

    • Video content

    • Social proof and press coverage

    • Customer feedback

    • Size & fit reference materials

  • Creating and implementing a merchandising strategy which will optimise product placements according to availability and popularity, and ensuring that on-site merchandising is monitored comprehensively and updated on a weekly basis

  • Managing our abandoned basket / failed payment recovery strategy

  • Overseeing on-site data capture mechanisms and overlays

  • Regularly undertaking usability studies, and researching and evaluating new tech solutions and functionality as they come to market, in order to continuously improve our offering

2. To select, brief and manage an outsourced development and support function:

  • Identifying, defining and troubleshooting issues and leading the work to resolve them

  • Being responsible for the quality and technical approach of our external development team

  • Ensuring the team understand and are working to consistent coding standards, employing unit tests at a rate of at least 70% coverage for all new code, and that peer code reviews take place

  • Taking the lead in architecting our systems and infrastructure for scalability and stability

  • Delivering conversion-driving improvements on time and on budget

  • Completing bug fixes in an efficient, effective and timely manner

  • Undertaking rigorous client-side testing of all new deployments

  • Creating a product development roadmap in collaboration with the marketing team

The Website Manager is also responsible for:


  • Managing the annual website budget

  • Managing all other third parties and suppliers related to our web functionality

  • Overseeing and improve our SEO capabilities

  • Ensuring that we’re working with best in class partners

  • Staying abreast of the latest tech and functionality across our competitor group and adjacent areas of luxury fashion

This role will report directly into the CEO, but with a dotted line to the Head of Marketing.

Candidate requirements:


You are a seasoned website manager, or perhaps an ex-lead or senior developer, who wants to manage a small outsourced team of developers and step up to strategically lead a website.  


You have:


  • Previous experience of leading successful ecommerce replatforming projects and site launches / relaunches

  • Expert knowledge of the Magento ecommerce platform, and experience of Magento 2 is highly advantageous

  • Experience working across multiple international markets

  • A track record of delivering proven commercial improvements from onsite testing

  • The ability to write a watertight functional spec

  • A meticulous approach to project management

  • A demonstrable passion for beautifully simple UX

  • The ability to analyse user data to derive actionable insights

  • A ruthless ability to prioritise

  • A down to earth, hands-on self-starter with an entrepreneurial and resourceful approach


If this sounds like you, please apply in writing, explaining why you’re perfect for the role, enclosing a copy of your CV, to [email protected] using the subject line “Website Manager”.  Unfortunately, due to the expected volume of responses, we will only be able to respond to successful candidates.


Supervisor, London Store

Full Time, Westbourne Grove store 

We are looking for a Full Time Supervisor to join our Westbourne Grove store.

The Supervisor responsibilities includes motivating the team to ensure sales targets are met and exceeded, promoting excellent customer service within the team and monitoring product knowledge to achieve this, ensuring high standards of stock presentation in the store, and ensuring stock levels are maintained.

Candidates must have at least one year experience in a similar supervisor role at a high end or luxury retailer, have excellent communication skills and have the ability to work under pressure. You must be dynamic, have a passion for the hk brand and reflect this in exceptional levels of customer service. In return we offer a competitive salary which includes a generous staff discount after you have successfully passed your probation period. If you are interested please send your CV and cover letter to laura@heidiklein.com



Customer Service Assistant

Full Time: Shifts 8am- 4:30pm or 12pm- 9pm Weekdays or 10am- 6pm Weekends

West London / North London

A vacancy has now arisen for a customer service executive to join our small, dynamic and performance-focused team at this exciting time in our brand’s story.

As a luxury brand, Heidi Klein is committed to offering superlative service across all channels.   Our Customer Service Executives provide this to online and remote customers, ensuring their brand experience is just as immersive and impressive as being served face to face in a Heidi Klein store.

The primary function of the Customer Service Executive is first and foremost to drive conversion - both directly in terms of orders taken over the phone / live chat, and indirectly by supporting customers as they shop online:

  • Proactively offering advice on styles and fit
  • Offering accurate and individual advice on sizing
  • Making relevant and thoughtful switch-sell suggestions when a product isn’t available in the customer’s size
  • Upselling by recommending coordinating items or accessories to complete a look
  • Answering all customer questions in a timely and accurate manner
  • Ensuring that any erroneous or missing product information is flagged to the e-commerce team to backfill so that future customers can make more informed purchasing decisions
  • Meeting our response time targets

The secondary function is to support our customer retention and repeat order objective through offering memorably responsive aftercare, acting as the customer-facing point of contact for all after-sales enquiries relating to other internal teams including:

  • Operations, for all fulfilment issues
  • Production, for all faulty item issues
  • Ecommerce, for all UX issues and product information issues

 

And finally, our customer service team is responsible for managing our public online reputation management platform Feefo, ensuring that our responsiveness and customer-centricity is demonstrated in every interaction and in response to all feedback posted, both positive and negative.

Please apply in writing, explaining why you’re perfect for the role, enclosing a copy of your CV, to [email protected] using the subject line “Customer Service vacancy”. Unfortunately, due to the expected volume of responses, we will only be able to respond to successful candidates.