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Terms & Conditions
Terms & Conditions
This website ("Site") is operated by Heidi Klein Limited ("we/us"). We're based at 257 Pavilion Road, London, SW1X 0BP, UK. We can be contacted at this address or call 0845 206 2000
Use of the site
We reserve the right to suspend the Site at any time with immediate effect for operational, regulatory, legal or other reasons.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
heidi klein has extended its returns period for the holiday season. Orders placed after 11th December can be returned until 12pm 7th January 2013.
We offer a 14-day returns period for all items purchased at heidiklein.com. We calculate this from the date your order was dispatched.
If you live in the UK we offer a free returns service including exchanges. We exchange or refund any unworn, unwashed merchandise, with all labels intact and not removed, within 14 days of delivery. We are unable to offer free returns on sale items.
Goods shipped outside the UK still benefit from our 14-day returns policy, but do not qualify for free returns. We recommend using a guaranteed service that requires a signature upon arrival at Mail Order, as we cannot be held responsible for goods that don't arrive.
Your UK statutory rights are not affected by our returns policy
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK and US sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. UK prices are inclusive of VAT (as applicable).
Goods are subject to availability. Prices and availability of stock are subject to change without notice. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store but there may be colour differences between goods as viewed on the site and their actual colours.
From time to time our retail stores may run special local promotions (which may not be available on the Site) or we may offer special discounts online that are not available in the retail stores. Some Site promotions may not be available to customers in particular jurisdictions.
Intellectual Property Rights
The Site and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the Site.
All rights, including copyright, in this Site are owned by or licensed to Heidi Klein Limited. Any use of the Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Heidi Klein Limited. We have taken every care in the preparation of the content of this Site. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site.
Certain (hypertext) links in this Site will lead to websites which are hosted by 3rd party companies. When you activate any of these you will leave the Site and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
To the fullest extent permitted by Law, heidi klein is providing this website and its contents on an 'as is' basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, heidi klein does not represent or warrant that the information accessible via this website is accurate, complete or current.
Except as specifically stated on this website, to the fullest extent permitted at law, neither heidi klein or any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, heidi klein does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of heidi klein, its affiliates, directors, employees or other representatives.
All information on this Site is © Heidi Klein Limited or its subsidiaries or, where applicable, independent content providers and third parties. All rights reserved.
Heidi Klein Limited
257 Pavilion Road, London, SW1X 0BP
0207 259 9426
Registered in England - Company No. 04251231
When you shop on this Website, we will ask you to input and will collect Personal Information from you. Your data will enable us, and our processors, to fulfil your order.
We never pass on your data to 3rd party companies for mailing or marketing purposes.
We use your information only for the following purposes:
- Processing your orders
- For statistical purposes to improve this Website and its services to you
- To serve website content to you
- To administer this website
If you choose, we will also send you email newsletters to inform you about our products, services, promotions and special offers. If you no longer wish to receive email newsletters simply unsubscribe from the email at any time or send an email to email@example.com with your details and marked "unsubscribe"
We may also obtain information about your usage of our website in order to help us develop and improve it further. This information may include the URL you came from, IP address, domain types (like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered to reach our website. We will only use this information to support improvement of this website.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out above.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
If you would like more information, or a copy of the data we hold on file, please contact us at
Heidi Klein Limited
257 Pavilion Road
0845 206 2000